{
"code": "customer/onboarding-v3-managed",
"correlationId": "28c61e885c6e5eaa78c1a2183a9b883c",
"detail": "This customer cannot be used with this route.",
"status": 409
}
{
"code": "customer/onboarding-v3-managed",
"correlationId": "28c61e885c6e5eaa78c1a2183a9b883c",
"detail": "This customer cannot be used with this route.",
"status": 409
}
Use this endpoint to fetch the full details of a single customer by their unique ID. The response includes the customer’s current verification profile status, which tells you exactly which KYC/KYB criteria remain outstanding before the customer can initiate a transfer. You can also inspect attached bank accounts and wallets through this record.
Which verification profile families this customer may onboard through. Set explicitly at creation — from the request when supplied, otherwise a snapshot of the application's families at that moment — and thereafter changed only by an explicit update, so it does not follow later changes to the application. Always a subset of the application's families. Distinct from verificationProfiles, which reports the evaluated profiles and their statuses.
The evaluated verification profiles for this customer and their statuses — what the customer is being assessed against right now, as opposed to enabledVerificationProfiles, which says which families they are permitted to use. Array of verification profiles. For individual customers, this will include kyc_profile_a. For business customers, this will include kyb_profile_a. See KYC Flow for individuals or KYB Flow for businesses. See Verification Profile for individual status definitions and criteria breakdown or Verification Profile for business status definitions and criteria breakdown.
Personal information for an individual customer, echoed back from the most recent submission. The tax identification number is omitted from responses for privacy.
Additional context on why the customer's verification reached its current status.
Show child attributes
Example:
{ "message": "Please re-upload a clear photo of the front and back of the director's ID and correct the tax ID number.", "reasons": [ { "externalReason": "Cannot validate ID — upload a photo of the ID that is clear", "reasonCode": "poor_image_quality", "verificationProfiles": ["kyb_profile_a"] }, { "externalReason": "The tax identification number is not in a valid format for the selected country and ID type.", "reasonCode": "invalid_tax_identification_number", "verificationProfiles": ["kyb_profile_a"] } ], "updatedAt": "2026-07-16T21:04:00Z" }
Last modified on June 18, 2026
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The tax identification number is omitted from responses for privacy.","properties":{"accountPurpose":{"type":"string","uniqueKey":"oneOf.0.personalInformation.accountPurpose","typeLabel":"string"},"accountPurposeDescription":{"type":"string","uniqueKey":"oneOf.0.personalInformation.accountPurposeDescription","typeLabel":"string"},"actingAsIntermediary":{"description":"Whether the customer is acting as an intermediary on behalf of a third party. Required by some verification providers.","example":false,"type":"boolean","uniqueKey":"oneOf.0.personalInformation.actingAsIntermediary","typeLabel":"boolean"},"countryOfBirth":{"description":"The ISO3166-1 Alpha-3 country code of the country where the customer was born. See [Country Codes](/concepts/reference/supported-countries).","example":"USA","type":"string","uniqueKey":"oneOf.0.personalInformation.countryOfBirth","typeLabel":"string"},"employmentStatus":{"type":"string","uniqueKey":"oneOf.0.personalInformation.employmentStatus","typeLabel":"string"},"expectedMonthlyPayments":{"type":"string","uniqueKey":"oneOf.0.personalInformation.expectedMonthlyPayments","typeLabel":"string"},"gender":{"type":"string","uniqueKey":"oneOf.0.personalInformation.gender","typeLabel":"string"},"middleName":{"description":"The customer's middle name. Required for some verification flows.","example":"James","type":"string","uniqueKey":"oneOf.0.personalInformation.middleName","typeLabel":"string"},"nationality":{"description":"The ISO3166-1 Alpha-3 country code of the customer's nationality. Required by some verification providers. See [Country Codes](/concepts/reference/supported-countries).","example":"USA","type":"string","uniqueKey":"oneOf.0.personalInformation.nationality","typeLabel":"string"},"occupationSocCode":{"description":"The customer's occupation as a 6-digit Standard Occupational Classification (SOC) code, validated against the supported occupation list. Required for some verification flows.","example":"151252","type":"string","uniqueKey":"oneOf.0.personalInformation.occupationSocCode","typeLabel":"string"},"residencyCountry":{"description":"The ISO3166-1 Alpha-3 country code of the customer's country of residency. Often satisfied by the address country, but some verification providers require it as a separate attribute. See [Country Codes](/concepts/reference/supported-countries).","example":"USA","type":"string","uniqueKey":"oneOf.0.personalInformation.residencyCountry","typeLabel":"string"},"sourceOfFunds":{"type":"string","uniqueKey":"oneOf.0.personalInformation.sourceOfFunds","typeLabel":"string"},"stateOfBirth":{"description":"The subdivision code of the state/province where the customer was born, without the country prefix (e.g. `JAL`, not `MX-JAL`). Requires `countryOfBirth`. Required by some verification providers.","example":"JAL","type":"string","uniqueKey":"oneOf.0.personalInformation.stateOfBirth","typeLabel":"string"},"taxIdentificationNumberCountry":{"description":"The ISO3166-1 Alpha-3 country code for the tax identification number. Required when providing tax identification information. See [Country Codes](/concepts/reference/supported-countries).","example":"USA","type":"string","uniqueKey":"oneOf.0.personalInformation.taxIdentificationNumberCountry","typeLabel":"string"},"taxIdentificationNumberDescription":{"description":"Description of the tax identification number. Required when type is `other`","type":"string","uniqueKey":"oneOf.0.personalInformation.taxIdentificationNumberDescription","typeLabel":"string"},"taxIdentificationNumberType":{"description":"The type of tax identification number of the customer. Required when providing tax identification information. Please refer to the [Individual Verification Criteria](/concepts/onboarding/verification-profile) for the full list of reference.","example":"ssn","type":"string","uniqueKey":"oneOf.0.personalInformation.taxIdentificationNumberType","typeLabel":"string"}},"type":"object","uniqueKey":"oneOf.0.personalInformation","typeLabel":"object"},"phone":{"description":"Customer phone number","example":"+14155550123","type":"string","uniqueKey":"oneOf.0.phone","typeLabel":"string"},"statusDetails":{"description":"Additional context on why the customer's verification reached its current status.","example":{"message":"Please re-upload a clear photo of the front and back of the director's ID and correct the tax ID number.","reasons":[{"externalReason":"Cannot validate ID — upload a photo of the ID that is clear","reasonCode":"poor_image_quality","verificationProfiles":["kyb_profile_a"]},{"externalReason":"The tax identification number is not in a valid format for the selected country and ID type.","reasonCode":"invalid_tax_identification_number","verificationProfiles":["kyb_profile_a"]}],"updatedAt":"2026-07-16T21:04:00Z"},"properties":{"reasons":{"items":{"properties":{"reasonCode":{"type":"string","isRequired":true,"uniqueKey":"oneOf.0.statusDetails.reasons.items.[INDEX].reasonCode","typeLabel":"string"},"verificationProfiles":{"items":{"type":"string","uniqueKey":"oneOf.0.statusDetails.reasons.items.[INDEX].verificationProfiles.items.[INDEX]","typeLabel":"string"},"type":"array","isRequired":true,"uniqueKey":"oneOf.0.statusDetails.reasons.items.[INDEX].verificationProfiles","typeLabel":"string[]"},"externalReason":{"type":"string","uniqueKey":"oneOf.0.statusDetails.reasons.items.[INDEX].externalReason","typeLabel":"string"}},"required":["reasonCode","verificationProfiles"],"type":"object","uniqueKey":"oneOf.0.statusDetails.reasons.items.[INDEX]","typeLabel":"object"},"type":"array","isRequired":true,"uniqueKey":"oneOf.0.statusDetails.reasons","typeLabel":"object[]"},"updatedAt":{"type":"string","isRequired":true,"uniqueKey":"oneOf.0.statusDetails.updatedAt","typeLabel":"string"},"message":{"type":"string","uniqueKey":"oneOf.0.statusDetails.message","typeLabel":"string"}},"required":["reasons","updatedAt"],"type":"object","uniqueKey":"oneOf.0.statusDetails","typeLabel":"object"}},"uniqueKey":"oneOf.0","typeLabel":"Individual · object"},{"type":"object","title":"Business","description":"Response containing information about a business customer.","required":["id","enabledVerificationProfiles","verificationProfiles","tosStatus","createdAt","updatedAt","type"],"properties":{"createdAt":{"description":"ISO 8601 formatted customer creation timestamp","example":"2026-03-09T20:46:31.305Z","type":"string","isRequired":true,"uniqueKey":"oneOf.1.createdAt","typeLabel":"string"},"enabledVerificationProfiles":{"oneOf":[{"description":"Which verification profile families this customer may onboard through. 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See [Verification Profile](/concepts/onboarding/verification-profile) for individual status definitions and criteria breakdown or [Verification Profile](/concepts/onboarding/verification-profile) for business status definitions and criteria breakdown.","example":[{"criteria":{"complete":["email_address","phone_number","residential_address","tax_identification_number"],"errors":[],"pending":[],"required":["identity_document","liveness_report_document"]},"name":"kyc_profile_a","status":"incomplete"}],"items":{"properties":{"name":{"description":"The name of the verification profile.","enum":["kyc_profile_a","kyb_profile_a","ubo_kyc_profile_a","kyc_profile_b","kyb_profile_b","kyb_profile_c","kyc_profile_c","ubo_kyc_profile_c","kyb_profile_d","kyc_profile_d","ubo_kyc_profile_d"],"example":"kyc_profile_a","type":"string","isRequired":true,"uniqueKey":"oneOf.1.verificationProfiles.items.[INDEX].name","typeLabel":"enum\u003cstring>"},"status":{"description":"The status of the verification profile.","enum":["incomplete","pending","approved","rejected","rejected_final","manual_review","resubmission_required"],"example":"incomplete","type":"string","isRequired":true,"uniqueKey":"oneOf.1.verificationProfiles.items.[INDEX].status","typeLabel":"enum\u003cstring>"},"criteria":{"description":"The criteria for the verification profile.","example":{"complete":["email_address","phone_number","residential_address","tax_identification_number"],"errors":[],"pending":[],"required":["identity_document","liveness_report_document"]},"properties":{"complete":{"description":"Completed fields.","example":["email_address","phone_number","residential_address","tax_identification_number"],"items":{"type":"string","uniqueKey":"oneOf.1.verificationProfiles.items.[INDEX].criteria.complete.items.[INDEX]","typeLabel":"string"},"type":"array","isRequired":true,"uniqueKey":"oneOf.1.verificationProfiles.items.[INDEX].criteria.complete","typeLabel":"string[]"},"errors":{"description":"The errors that occurred while verifying the fields.","example":[],"items":{"properties":{"name":{"enum":["email_verification","phone_verification","residential_address","identity_document","tax_identification_number","liveness_check","terms_of_service","email_address","phone_number","master_service_agreement","legal_name","trade_name","entity_type","entity_type_description","description","registered_address","operating_address","business_representatives","naics_code","website","incorporated_on","identification_number","registration_number","estimated_annual_revenue","expected_monthly_payments","account_purpose","account_purpose_description","source_of_funds","source_of_funds_description","is_dao","regulated_activities","regulated_activities_description","participates_in_regulated_financial_activity","regulated_financial_activity_description","money_services_description","compliance_screening_explanation","operates_in_prohibited_countries","incorporation_cert_document","incorporation_articles_document","shareholder_registry_document","proof_of_nature_of_business_document","proof_of_address_document","liveness_report_document","ownership_percentage","is_control_person","control_person_added","is_signer","relationship_established_at","title","employment_status","acting_as_intermediary","sex","country_of_birth","nationality","middle_name","occupation_soc_code","w8_ben_document","w9_document","state_of_birth","ip_address","ip_address_approved","expected_monthly_transaction_count","transaction_frequency","expected_counterparty_types","expected_geographies","w8_ben_e_document","corporate_resolution_document","source_of_funds_document","financial_statements_document","bank_statement_document","regulated_activity_document","flow_of_funds_document","kyc_b_approval","kyb_b_approval"],"type":"string","isRequired":true,"uniqueKey":"oneOf.1.verificationProfiles.items.[INDEX].criteria.errors.items.[INDEX].name","typeLabel":"enum\u003cstring>"},"detail":{"type":"string","uniqueKey":"oneOf.1.verificationProfiles.items.[INDEX].criteria.errors.items.[INDEX].detail","typeLabel":"string"}},"required":["name"],"type":"object","uniqueKey":"oneOf.1.verificationProfiles.items.[INDEX].criteria.errors.items.[INDEX]","typeLabel":"object"},"type":"array","isRequired":true,"uniqueKey":"oneOf.1.verificationProfiles.items.[INDEX].criteria.errors","typeLabel":"object[]"},"pending":{"description":"Pending fields. 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